At the very core of any business that focuses on providing products and / or services there MUST be a focus on customer service…
The old adage “the customer is always right” certainly rings true. If you want to keep a strong customer base… a base of customers who always come back for more product and service offerings over and over again then you have to provide top notch customer service.
Here are a few steps to ensure that your client feels comforted throughout the sales process…
1. Be Honest – Be honest and upfront about your capabilities and what costs are involved. Do not just throw pricing at the client out of thin air. Do the proper research and present a detailed quote on products and services. If you cannot provide your client with a certain product or service introduce them to a trusted contact in your network. They will be very grateful for the introduction.
2. Be Patient – Hand holding is a very important part of the customer service process. If the client has never ordered the product and / or service offering in the past they will need to be educated thoroughly so that no stone is left unturned and they feel comfortable about their impending purchase.
3. Provide Options – Be sure to provide multiple options to show versatility.
4. Follow Up – Once the transaction is complete follow up with your client to see if they are completely satisfied about the overall experience. If they are not then take immediate action to right the ship.
Lastly, you must have all team members on the same page in regards to customer service standards. Your clients will most likely be dealing with multiple people within your business or organization so you want your colleagues to service your clients properly as per the set standards.
Source: Can I get some service here?!?!
