Many people would describe listening and hearing as synonymous. Merriam Webster defines hearing as “the process, function or power of perceiving sound.” They also define listening as “the ability to hear something with thoughtful attention.” Out of these two definitions, there is a winner when it comes to a business setting. Listening is the better… Read More
Tag: Conversation
Business Etiquette: Four Office Communication Pet Peeves
I try very hard not to enrage people, and I think most sane human beings share that goal. But we all unintentionally do things that make each other go “argh.” Here are four office communication faux pas, in no particular order, that tend to put me in a bad mood: 1) The Impromptu Information Dump… Read More
Breaking the Ice
Besides being my dear OLDER sister’s birthday, April 10th is also recognized as National Golfers Day. Keeping little facts like this in your back pocket is a great way to break the ice when talking with customers, potential customers, and even co-workers or friends. We know that people buy from people they know, like, and… Read More