As the holiday season ends, how many of the stores that you purchased from are you already a repeat customer? As I shopped, it was at many of my favorite stores such as Amazon, Target and Best Buy, where I have been a repeat customer for years. Most likely you have your favorite stores where… Read More
Tag: Customer Management
A Day in the Life, Part 2
As I alluded to in A Day in the Life, Part 1, you need to build-in time to contact your customers to get unfiltered and honest feedback. Not everyone will want to talk to you, and that’s ok. Don’t forget that they are busy, so remembering to be flexible and respectful of their time will… Read More