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Tag: Help team

Leadership

Be Positive: What’s In It for Them?

I am the leader of a six-person technology Help Team that averages 700 calls per week and an additional 400 emails. We have thousands of unique callers asking both routine and out-of-the-box questions. The guideline that we are working on when assisting customers is:  Be Positive: WIFT. What does WIFT mean?  What’s In It for… Read More

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Posted 7 years ago December 17, 2013
By Barbara Sulik
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