Last semester, I took a sports promotion and fan engagement class that focused on how professional sports teams can leverage social media to engage their fans. The majority of the topics that we covered can be applied to any organization’s use of social media. Whether it is a few posts or a full-blown campaign, the… Read More
Whenever I join a team, I always ask my boss what their preferred method of communication is. Do they prefer emails so they can respond when they have time? Do they prefer calls so their email isn’t bogged down? Or are they part of the few individuals that don’t mind people popping in and out… Read More
Any questions? How often do we have that question posed to us and, despite having a question we’d like to ask we find ourselves saying, “No, I don’t have any questions.” Inevitably we leave that interaction and ironically ask ourselves “Why didn’t I ask about that,” when realize we had some key information missing and… Read More
Did I Hear That Right?
If you want to do something right now to start having more successful relationships with coworkers, clients, friends and family just STOP… and listen. If you’ve read articles about improving your communications skills, you probably already know the single most important component of communication is listening. Seems simple enough, but true active listening is an… Read More
7 Tips for Being a Better Listener
“Most people do not listen with the intent to understand; they listen with the intent to reply.” ― Stephen R. Covey, The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change I used to be a great listener, back when I knew I didn’t know much of anything and was eager to absorb… Read More