A growing number of companies are rolling out their own apps, asking customers to download for either ease of use or to integrate services. The challenge for many of these companies is getting users to agree to terms of service, authorize notifications or grant permissions.
I am the leader of a six-person technology Help Team that averages 700 calls per week and an additional 400 emails. We have thousands of unique callers asking both routine and out-of-the-box questions. The guideline that we are working on when assisting customers is: Be Positive: WIFT. What does WIFT mean? What’s In It for… Read More